Slide Presentation UPS

Case Study 1 UPSCompetes Globally with Information Technology

Case Study: UPS competes globally with information technology

Best Service and Lowest rate

Question 1:

UPS's inputs are package information, customer signature. pickup, delivery and timecard data, data location, billing and customer clearance documentation.UPS process is by transmitting data onto the central network. DIAD is placed by the driver into the UPS truck's vehicle adapter then the package information is then transmitted to the UPS's network for storage and processing in the main computers. The information can be accessed worldwiide as a proof of delivery of the package to the customers.

Question 2:

Delivery Information Acquisition Device (DIAD) and bar code scanning are the technology used to keep track of the shipment of the packages. UPS also handles internet orders, laptop repairs and x-ray machine installation.

Question 3:

UPS business strategy is to provide the best service through lower price offered, price leader. By using the technologies mentioned, it is guaranteed that the business strategy will be achieved through best service. 

Loyalty and trusted are values embbeded through the technologies used by the company. UPS and the customers can track the packages during the process of delivery through the automated package tracking system. Even with the technology used, UPS still manage to offer lower price to the services.

Question 4:

If UPS is not using technologies in the business, UPS and the customers would have the difficulty to track the delivery process of the packages. Without the usage of the technology, it would be difficult and harder for UPS to track the packages and it would be hard for UPS to be a price leader company and to be trusted and to have customers' loyalty.